Missed Collection
Please leave your carts out until 6pm on your scheduled collection day before reporting a missed collection.
If your cart(s) were missed, but the neighbours to either side of you were emptied, you can report a missed collection by calling the RDN's contractor, Waste Connections of Canada, at 250-248-8109. You can also report missed collections on the Curbside Collection Online Portal.
There may be a collection delay in your area if all the carts on your side of the street were not emptied by 6:00 p.m.
When collection is delayed, service alerts will be posted by the RDN on their website, usually between 4:00 to 7:00 p.m. on the scheduled collection day. If you are signed up for weekly collection reminders, you will be directly sent a service alert. If you are not signed up for weekly collection reminders, please enter your address into our Calendar tool, below.
Cart Exchanges, Reporting Damaged & Missing Carts
You can request a cart exchange, or report damaged or missing carts on our Curbside Collection Online Portal.
Find Your Garbage Schedule
Your Recycling Cart and Garbage Carts are collected every two weeks, on an alternating cycle. Your Food Waste Cart is collected every week. Your collection day will bump ahead for every statutory holiday.
